You are here: Home FAQ

What kind of carrying costs have I to expect?

If your country is not listed, please contact us and we check this out for you ;-)

I don’t have a password for the shop, how can I get it?

Well, you simply have to choose your desired password yourself! If you order for the first time in the online shop, you have to set up a fresh account first.

How to do?
1. Browse around in our shop, select the items you want to buy
2. When you’re finished, go to „view card“ and press the button.
3. Press now the button for „new customer“ and follow the instructions.

Now you can fill in all recommended details about you address, payment, etc. and finally you finish your order with pressing on the “send”-button.

Once your order arrives here, our mailorder team will recognize that you’re already a customer. Next, your chosen password will be associated with your customer number. So, your next orders can be placed without having the hazzle to submit your adress data etc. again.

Delivery

Stock Items
Items held in stock will be despatched within 24 hours of us receiving your order. If you have ordered a number of items, these will be despatched as they become available. We will not hold up your entire order waiting for an out-of-stock item or new release to arrive in stock.

Out of Stock Items
In most cases, out-of-stock (back-order) items are on order from the manufacturers. In some cases, we may be awaiting or researching information from one or more of our suppliers. When we receive the product, we will ship it to you promptly. Back-order titles usually come into stock within 1 to 2 weeks but can occasionally take longer. If your order is not ready to ship within 10 days, we will send you an update via e-mail. If for any reason we determine that a back-ordered item will no longer be available at all, we will notify you immediately by e-mail, cancel the item from your order and delete the item from our catalogue. We will refund your payment for this item or you may select an alternative of the same value.

Technical problems
Most technical difficulties with the site can be easily resolved by reconfiguring your internet browser. At a basic level we require cookies, session cookies and javascript.

Cookies
When you visit or purchase from our sites, "Cookies" are left on your PC to enable us to track your orders and supply other mutually helpful information. (See "Enabling Cookies" below). Wherever possible, we use "session cookies" which are deleted when you shut down your internet browser.

Enabling Cookies - Internet Explorer

- On the Tools menu in Internet Explorer, click Internet Options
- Click the Security tab.
- Scroll down and find "Cookies"
- Click on the "enable" button. This should then allow you to add items to your cart.

Privacy Statement

Cultstyles GmbH presents this privacy statement in order to demonstrate our firm commitment to privacy. We assure you that your data will be treated in the respect of the law of December 8, 1992 on Protection of the Private Life. The following discloses our information gathering and dissemination practices for this website.
This site contains links to other websites. Cultstyles GmbH is not responsible for the privacy practices or the content provided by those sites.
Our site uses an order form for customers to request information, products, and services. We collect visitors contact information (like their email and delivery address) for our own database. This informations are only used to ship the ordered items to our customers and financial information is only used to bill for those purchases.

Protection

Our website has security systems to avoid misuse or alteration of the personal information you send to us via internet. Moreover, we never store any credit card numbers from our clients on our server and thats why this is the only critical information you have to enter again for each new order !

Security
We, at cultstyles GmbH, believe that our customers deserve the strongest security measures available. Thats why all our orders are sent via an SSL Secure Connection.

Contact
If you have any question about this privacy statement or the practices of our company, you can contact us :
Cultstyles GmbH - Metzinger Str. 75 – 72555 Metzingen – Germany – info@cultstylesgmbh.de

Damaged or Defective Items
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective title. You will not be charged any additional shipping or handling fees for replacement shipments. BUT NOTE: Please contact first our office of complaints at info@cultstylesgmbh.de and take a look at the instructions tacked on your invoice.